Privacy Policy

Welcome to Punch Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzasspunchs.rest, place an order, or otherwise interact with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all users located in the United States and is written in compliance with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. Who We Are

Punch Pizza is a food service business operating in the United States. We operate the website pizzasspunchs.rest and provide food ordering, delivery, and related services to our customers.

For all privacy-related inquiries, requests, or concerns, you may contact us at the email address listed above. We are the data controller responsible for your personal information collected through our website and services.

2. Information We Collect

We collect several types of information in connection with the services we provide. The categories of personal information we may collect include, but are not limited to, the following:

2.1 Personal Information You Provide Directly

When you interact with our website, create an account, place an order, sign up for a newsletter, or contact our customer support team, you may provide us with the following types of personal information:

  • Identification Information: Full name, username, or similar identifiers.
  • Contact Information: Email address, phone number, mailing address, and delivery address.
  • Payment Information: Credit or debit card numbers, billing address, and other financial details necessary to process your transactions. Please note that payment card data is processed through secure, third-party payment processors and is not stored directly on our servers.
  • Account Credentials: Username and password if you create an account on our platform.
  • Order History and Preferences: Details of your food orders, dietary preferences, and customization requests.
  • Communications: Any messages, feedback, reviews, or other content you submit to us via email, contact forms, or social media.

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies. This may include:

  • Usage Data: Pages viewed, links clicked, time spent on pages, referral URLs, and navigation patterns throughout our website.
  • Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and language settings.
  • Location Data: General geographic location inferred from your IP address, or precise geolocation data if you grant permission through your device settings.
  • Log Files: Server logs that record your IP address, browser type, internet service provider, date and time of access, and referring/exit pages.
  • Cookie Data: Information stored in cookies on your device, including session identifiers, preferences, and analytics identifiers. See Section 7 for more details on our cookie practices.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Social Media Platforms: If you connect your social media account or log in through a social sign-on feature, we may receive information such as your name, email address, and profile picture from platforms such as Facebook, Google, or Instagram, subject to the privacy settings you have set on those platforms.
  • Delivery Partners: Third-party delivery platforms or logistics providers that help us fulfill your orders may share order status, delivery address confirmation, and contact details with us.
  • Analytics Providers: Third-party analytics services may provide us with aggregated or de-identified data about how users interact with websites similar to ours.
  • Marketing Partners: We may receive data from advertising networks or marketing partners to help us understand the effectiveness of our campaigns and target relevant advertisements to users.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. These include:

3.1 Service Provision and Order Fulfillment

  • To process and fulfill your food orders, including preparation, delivery coordination, and payment processing.
  • To create and manage your account on our platform.
  • To communicate with you regarding your orders, including confirmation emails, order status updates, and delivery notifications.
  • To provide customer support, respond to inquiries, and resolve disputes or complaints.
  • To remember your preferences and customize your experience on our website.

3.2 Analytics and Service Improvement

  • To analyze how our website is used, identify trends, and improve our platform's functionality and user experience.
  • To monitor the performance and security of our website and services.
  • To conduct internal research and development to improve our food offerings, pricing, and operations.
  • To troubleshoot technical issues and prevent errors on our platform.

3.3 Marketing and Communications

  • To send you promotional emails, special offers, discount codes, and newsletters about our products and services, where you have opted in or where we have a legitimate interest to do so under applicable law.
  • To deliver targeted advertisements on our website and third-party platforms based on your interests, browsing behavior, and purchase history.
  • To conduct surveys and collect feedback to understand customer satisfaction and improve our services.
  • To notify you about changes to our menu, pricing, services, or policies.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

  • To comply with applicable federal and state laws, regulations, and legal obligations.
  • To enforce our Terms of Service and other agreements.
  • To protect the rights, property, or safety of Punch Pizza, our customers, and the public.
  • To detect, prevent, and respond to fraud, security incidents, or other potentially harmful or unlawful activities.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf, including but not limited to payment processing, delivery logistics, email marketing, website hosting, cloud storage, analytics, customer support, and fraud prevention. These service providers are contractually obligated to use your information only for the purposes for which it was disclosed and to maintain appropriate security measures.

4.2 Delivery and Logistics Partners

When you place a delivery order, we share your name, phone number, and delivery address with our delivery partners or third-party logistics providers to ensure your order reaches you safely and on time.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

  • Court orders, subpoenas, or warrants issued by a court of competent jurisdiction.
  • Requests from law enforcement agencies or government authorities in connection with an investigation.
  • Compliance with applicable federal or state regulations, including requirements under the FTC Act or other consumer protection statutes.

4.4 Business Transfers

In the event of a merger, acquisition, corporate reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity as part of the business assets. We will notify you via email or a prominent notice on our website if such a transfer occurs and inform you of any choices you may have regarding your information.

4.5 Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes.

4.6 With Your Consent

We may share your personal information with third parties not listed above when we have obtained your explicit consent to do so.

5. Data Security

Punch Pizza takes the security of your personal information seriously and employs a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, alteration, or disclosure. These measures include:

  • Encryption: We use Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
  • Access Controls: Access to personal information is restricted to employees, contractors, and agents who need it to perform their job functions and who are bound by confidentiality obligations.
  • Secure Payment Processing: Payment card information is processed through PCI DSS-compliant third-party payment processors. We do not store full payment card numbers on our servers.
  • Firewalls and Monitoring: We use firewalls, intrusion detection systems, and security monitoring tools to detect and prevent unauthorized access to our systems.
  • Regular Security Assessments: We conduct periodic security reviews and vulnerability assessments to identify and remediate potential risks to your data.

Despite our best efforts, no method of data transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information. In the event of a data breach that may compromise your personal information, we will notify affected individuals as required by applicable federal and state breach notification laws.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. Punch Pizza respects and honors these rights to the extent required by applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

Right Description
Right to Know You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which we use it, and the third parties with whom we share it.
Right to Delete You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
Right to Correct You have the right to request that we correct inaccurate personal information that we maintain about you.
Right to Opt-Out of Sale or Sharing You have the right to opt out of the sale or sharing of your personal information with third parties for cross-context behavioral advertising purposes.
Right to Limit Use of Sensitive Personal Information You have the right to limit the use and disclosure of sensitive personal information to only what is necessary to provide the services you request.
Right to Non-Discrimination We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny services, charge different prices, or provide a different quality of service because you exercised your privacy rights.
Right to Data Portability You have the right to receive a copy of your personal information in a portable, usable format, to the extent technically feasible.

6.2 How to Exercise Your Rights

To exercise any of the rights listed above, please submit a verifiable consumer request to us by:

We will verify your identity before processing your request to protect your privacy and security. We may ask you to provide information such as your name, email address, and order history to confirm your identity. We will respond to verified requests within 45 days of receipt, as required by the CCPA/CPRA. If we need additional time, we will notify you within the initial 45-day period and explain the reason for the extension.

You may also designate an authorized agent to submit privacy requests on your behalf. The authorized agent must provide written authorization signed by you, and we may require you to verify your identity directly with us before processing the request.

6.3 Rights for All United States Residents

Regardless of your state of residence, you may have the following general rights:

  • Right to Access: Request access to the personal information we hold about you.
  • Right to Correction: Request correction of inaccurate or incomplete information.
  • Right to Deletion: Request deletion of your personal data, subject to applicable legal requirements and exceptions.
  • Right to Opt-Out of Marketing: Opt out of receiving promotional communications from us at any time.

7. Cookie Policy

Our website pizzasspunchs.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and deliver targeted advertising.

7.1 What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).

7.2 Types of Cookies We Use

  • Strictly Necessary Cookies: These cookies are essential for the website to function correctly. They enable core features such as the shopping cart, order processing, and user authentication. These cookies cannot be disabled.
  • Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools such as Google Analytics for this purpose.
  • Functionality Cookies: These cookies allow our website to remember your preferences and settings, such as your preferred language, location, or saved order history.
  • Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

7.3 Managing Your Cookie Preferences

You can manage your cookie preferences by adjusting your browser settings to refuse or delete cookies. Please note that if you disable cookies, some features of our website may not function properly. Most browsers allow you to control cookies through their settings preferences. For more information about how to manage cookies in your browser, visit the help section of your browser.

For more detailed information about our cookie practices and how to opt out, please refer to our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following guidelines apply to our data retention practices:

Category of Data Retention Period
Account Information Retained for the duration of your account plus 3 years after account closure
Order History and Transaction Records Retained for up to 7 years for accounting, tax, and legal compliance purposes
Marketing Communications Preferences Retained for the duration of your marketing subscription plus 2 years
Customer Support Records Retained for up to 3 years from the date of the last interaction
Website Usage and Analytics Data Retained for up to 26 months in analytics systems
Cookies and Tracking Data As specified in each cookie's settings; typically between 30 days and 2 years
Legal Compliance Records Retained for the period required by applicable law

When your personal information is no longer needed for the purposes described above, we will securely delete, destroy, or anonymize it in accordance with our internal data retention and deletion policies.

9. Children's Privacy

Punch Pizza does not direct its website, marketing, or services to children under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. While our services are directed at adults aged 18 and over, we take these obligations seriously and apply them across all age groups.

10. International Data Transfers

Punch Pizza is based in the United States, and the personal information we collect is primarily stored and processed within the United States. However, some of our third-party service providers and business partners may operate in other countries, which means your personal information may be transferred to, stored, or processed in countries outside of the United States.

Where we transfer personal data internationally, we take appropriate steps to ensure that such transfers are conducted in compliance with applicable data protection laws and that your information receives an adequate level of protection. These steps may include:

  • Entering into data processing agreements with our service providers that include standard contractual clauses or equivalent safeguards.
  • Ensuring that receiving parties maintain security standards equivalent to or greater than those we apply.
  • Relying on recognized legal mechanisms for international data transfers as permitted under applicable law.

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and, where applicable, to other countries in which our service providers operate.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Punch Pizza. This Privacy Policy applies only to our website and services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit before providing your personal information. The inclusion of a link to a third-party website does not imply our endorsement or affiliation with that website.

12. Do Not Track Signals

Some web browsers and mobile devices include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently respond to DNT signals.

However, you can control tracking and advertising cookies through the cookie management tools described in Section 7 of this Privacy Policy. If you are a California resident, you have additional rights under the CPRA to opt out of the sharing of your personal information for cross-context behavioral advertising purposes.

13. Your Choices and Opt-Out Options

We provide you with the following choices regarding the collection and use of your personal information:

  • Marketing Emails: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any promotional email or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders and account.
  • Account Information: You may update or correct your account information at any time by logging into your account on our website or by contacting us directly.
  • Cookies: You can manage or disable cookies through your browser settings. See Section 7 for more information.
  • Location Data: You can control whether we access your precise geolocation by adjusting the settings on your mobile device.
  • Push Notifications: If you have enabled push notifications from our website or app, you can disable them through your device or browser settings.

14. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, we encourage you to contact us first so that we may address your concerns promptly and effectively.

14.1 Contact Punch Pizza

To file a complaint or raise a privacy concern with us directly, please contact:

We will acknowledge receipt of your complaint within 5 business days and aim to resolve it within 30 days. If your complaint is complex, we may require additional time and will inform you accordingly.

14.2 Filing a Complaint with a Data Protection Authority

If you are a California resident and are not satisfied with our response to your privacy complaint or request, you have the right to file a complaint with the California Privacy Protection Agency (CPPA), which is the state agency responsible for enforcing the CCPA and CPRA:

Additionally, if you believe a business has violated the FTC Act or engaged in unfair or deceptive practices regarding your personal data, you may file a complaint with the Federal Trade Commission (FTC):

Residents of other states may also have rights to file complaints with their respective state attorney general's office or consumer protection agency.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will:

  • Update the "Last Updated" date at the top of this page.
  • Post a prominent notice on our website informing users of the change.
  • Where required by law, notify you by email or other means prior to the changes taking effect.

Your continued use of our website and services following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

Punch Pizza — Privacy Inquiries

When contacting us about a privacy matter, please include your full name, email address, and a detailed description of your inquiry or request so that we can assist you as efficiently as possible.